Shipping and Delivery

Last updated November 2026

Destinations and charges

We deliver within the United Arab Emirates only. Delivery rates are being finalised. Please contact us on +971 56 164 4446 to confirm the delivery charge before placing an order. Any delivery charge must be agreed before payment.

Processing and delivery times

For ready-to-wear pieces, estimated delivery is 3–5 business days within the UAE, from order acceptance and payment confirmation.

For made-to-order and customised pieces, estimated delivery is 2–3 weeks within the UAE, including production. Timing starts after order acceptance, payment confirmation and, where applicable, approval of custom specifications.

Any separate pre-order timeline is stated on the product page and in the order confirmation. AMAE operates Monday to Sunday, 9:00 am–5:00 pm, UAE time. For policy deadlines, business days are Monday to Sunday, excluding UAE public holidays.

If you need an item for a particular date, ask us to confirm the date in writing before placing your order. Estimates are not guaranteed appointments, but do not remove our obligation to deliver as agreed. We will notify you of a material delay and explain revised timing and available cancellation or refund options. Statutory rights relating to late or failed delivery remain unaffected.

Tracking and receipt

Where tracking is available, we will send it once your parcel is dispatched. Please provide a complete address and a reachable telephone number. Contact us promptly if an address needs correction; changes after dispatch may require the carrier’s assistance.

AMAE remains responsible for delivery through our appointed carrier until the parcel is received by you or your authorised recipient, subject to applicable law. A tracking update marked delivered does not prevent you from reporting non-receipt. We will investigate with the carrier and provide any remedy due.

Delivery problems

For a lost, damaged or incomplete delivery, contact us on +971 56 164 4446 with your order number and details. Please keep the packaging if available while we investigate. We will not require you to resolve a claim with our carrier before receiving a remedy to which you are legally entitled.