Custom Orders and Alterations

Last updated November 2026

This policy applies when you ask AMAE to make or alter a piece to your individual specifications. It should be read with our Terms and Conditions and Returns and Exchanges Policy.

What counts as customised

Customisation includes individually requested measurements, a bespoke length, personalisation, or a design or fabric change agreed specifically for you. We will identify the customisation and its effect on voluntary cancellation and returns before you pay.

A piece produced after purchase in AMAE’s usual design and standard options is not automatically treated as bespoke. Unless it is genuinely personalised or altered to individual specifications, the standard Returns and Exchanges Policy applies, including to a standard pre-order.

Confirming your specifications

Before custom work begins, we will confirm the agreed design, measurements, fabric or colour, price and estimated production time in writing. Please review these details carefully. Where you provide measurements, follow the measuring instructions supplied and tell us if you need help.

We will make the piece to the agreed specifications. Any measurement tolerance must be reasonable, explained and agreed before production; it is not a general permission to deviate from the order. If you supply inaccurate measurements, an additional alteration may involve a separately agreed charge, but this does not excuse an error by AMAE.

Changes and cancellations

You may request cancellation and a refund before cutting, alteration or other work specific to your order begins. We will confirm the planned start of custom work when accepting the specifications. Once that work has begun, voluntary cancellation or a change of mind is not normally available.

We will consider later requests where feasible and explain any lawful, reasonable cost and revised timing before you agree. We do not impose an automatic cancellation penalty. If AMAE cannot fulfil the agreed order, or the item is faulty, misdescribed or materially late in circumstances giving a legal right to cancel, the relevant refund or other statutory remedy remains available.

Fit and alterations after delivery

If the finished piece does not match the agreed measurements or specifications, contact +971 56 164 4446. We will assess the issue and provide the remedy required by law without charging you for correcting our error.

A later preference for a different fit or length is a separate alteration request. Availability, cost and timing must be agreed before the alteration starts. Please contact us before another tailor changes the piece if you believe there is a production issue; third-party alterations can make the cause harder to assess, but do not automatically extinguish your rights.

Print placement and garment length