Terms and Conditions

Last updated November 2026

Welcome to AMAE. These Terms and Conditions govern purchases through our website and your use of it. Please read them together with our Returns and Exchanges, Shipping and Delivery, and Custom Orders policies before placing an order.

About AMAE

AMAE is operated by AMAE STUDIO DESIGNING. Our business address is Jumeirah 3, Dubai, United Arab Emirates. You can contact us on +971 56 164 4446.

Placing an order

You must have legal capacity to enter into a purchase contract and be authorised to use the payment method provided. Please check your chosen design, size, length, delivery address and contact information before submitting your order.

An automated receipt acknowledges your order. Our acceptance occurs when we send an express acceptance confirmation or dispatch your order, whichever comes first. For a customised piece, we confirm acceptance and the agreed specifications before production begins. Payment alone does not replace that confirmation.

If we cannot accept an order because of stock availability, an unresolved payment issue or an error, we will explain this and promptly refund any payment collected. We will not substitute a product, increase an accepted price or materially change an accepted order without your agreement.

Product information

Each product page describes the fabric, fit, available sizes, included items and production or dispatch timing. A sheila, inner dress or accessory is included only when the product description expressly says so. Styling items shown in photographs may be sold separately.

Screen settings and lighting may affect how colours appear. Where disclosed on the product page, print placement and hand-finished details may vary slightly between pieces. These variations do not excuse a material difference from the description, agreed design, measurements or quality. Please contact us before ordering if a particular placement or shade is essential to you.

Prices and payment

Prices are shown in AED unless another checkout currency is expressly identified. UAE consumer prices include VAT where applicable. Shipping and any other charges collected by AMAE are shown before you pay.

Available payment methods appear at checkout. Your bank or payment provider may apply its own currency conversion charges. We do not add a surcharge merely because you pay by credit card. If an error affects an order, we will contact you to agree the correction or cancellation and any refund due; we will not charge an increased amount without your agreement.

Order changes and cancellations

You may cancel a standard order before dispatch by contacting us on +971 56 164 4446 with your order number. After dispatch, the Returns and Exchanges Policy applies. Custom orders may be cancelled before work specific to your order begins, as explained in our Custom Orders Policy.

Changes require our written confirmation and your agreement to any revised price or timing. If AMAE cannot fulfil an accepted order, we will agree an alternative or provide the refund due. Your statutory rights remain unaffected.

Delivery and returns

Our Shipping and Delivery Policy explains destinations, costs and timing. Our Returns and Exchanges Policy explains returns and remedies. Customisation restrictions must be disclosed before purchase. None of these policies limits rights that cannot lawfully be excluded.

Promotions

Each offer states its eligibility, expiry and exclusions. Discounts cannot be combined unless allowed. Refunds reflect the price paid; we will not retrospectively remove a valid discount. Sale items follow our standard returns policy unless a lawful exception was agreed before purchase. Fault remedies remain available.

Website use and intellectual property

AMAE’s protected name, artwork, prints, photographs, designs and website content belong to AMAE or their respective owners. You may use the site for personal shopping. Commercial copying requires the relevant rights holder’s permission.

Do not interfere with website security, introduce harmful software or use the site unlawfully. Keep account logins confidential and report suspected unauthorised access. We may reasonably restrict access for security without removing your rights relating to an existing purchase.

We will request permission before using your identifiable photographs or testimonials in our marketing. Sending a customer-care message does not grant us an unrestricted right to publish it.

Responsibility and events outside our control

We take reasonable care but cannot promise uninterrupted website availability. If an event outside our reasonable control affects fulfilment, we will explain the impact and your options. All cancellation, refund and other rights under applicable law remain available.

Nothing in these Terms excludes responsibility for fraud, our legal obligations as a supplier, or any liability or consumer remedy that cannot lawfully be excluded.

Applicable law and policy changes

These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, without depriving customers of mandatory protections or complaint rights that apply to them. Disputes may be referred to the competent consumer authority or courts as provided by applicable law.

We may update these policies for future use and purchases. The version accepted when you placed your order continues to govern that order, except where a change is required by law or agreed with you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.