Returns and Exchanges

Last updated November 2026

Our seven-day change-of-mind policy is additional to your legal rights. It does not set a deadline for claims about faulty, damaged, incorrect or misdescribed goods.

Standard pieces

For standard, non-customised pieces, contact us on +971 56 164 4446 within 7 calendar days after delivery to request a refund or exchange. Include your order number, item and preferred outcome. You do not need to give a reason.

Items must be unworn, unwashed, unaltered, and free from stains, scent, makeup or damage, with original tags attached. Include accessories or sheila supplied in the set and protective packaging where possible. These conditions apply to change-of-mind returns, not valid defect claims.

How to send a return

We will provide instructions and the return address. Hand the parcel to the agreed carrier within 7 calendar days after receiving instructions and keep proof of dispatch. Delays caused by AMAE in providing instructions or arranging collection will not shorten your return opportunity.

Package securely and use tracking. You pay change-of-mind return shipping; we will quote the cost before arranging a paid collection. We will explain any concern about the returned item and let you respond before deciding the request.

Exchanges

Exchanges depend on availability. We will agree any price difference and delivery cost before proceeding; a lower-priced replacement results in a refund of the difference. If unavailable, choose another item or a refund for the eligible return. Store credit is optional and does not replace an entitlement to a refund.

Refunds

We aim to inspect eligible returns and submit refunds within 10 business days of receiving them, or sooner if legally required. We use the original payment method unless an alternative is agreed. Bank processing may take additional time; we will confirm when the refund is submitted.

Change-of-mind refunds cover the item price paid, including tax, with no restocking fee. Original delivery charges are excluded unless legally refundable. For faults, incorrect items or other failures for which AMAE is responsible, we cover necessary return or replacement shipping and refund delivery charges where required.

Customised pieces and product issues

Genuinely customised pieces are excluded from voluntary change-of-mind returns once custom work begins. A standard size or length alone does not make a piece customised. See the Custom Orders Policy.

If an item arrives damaged, faulty, incomplete, incorrect or materially different from its description, contact us promptly with your order number and a description of the issue. Photos may help, where reasonably available. We will provide the remedy required by applicable law, including your choice of refund, replacement or repair where the law gives that choice. Customised and discounted items retain these protections. Missing packaging or failure to report an issue within seven days does not automatically remove your legal rights.